Patient Information

Appointments

Camberwell Medical Group offers mix billing services through both walk-in and by appointment consultations. Patients are encouraged to book an appointment prior to their visit, as walk-ins may result in experiencing a longer wait times. 

We offer bulk billed GP appointments for all patients between 9am- 5pm Monday to Friday. Direct claiming for private health insurance is also available for GP appointments. Click here to visit our fees page to learn more.

Standard appointment times are 15 minutes. If you are a NEW patient, you will require a 30 minute appointment, click here for more information on your first visit. If you have a complex problem or more than one issue that needs to be discussed, please call our receptionist when making your booking so a longer appointment can be arranged.

Please note that priority is always given to medical emergencies and sick children. Our doctors spend as much time as necessary with every patient, so there can be delays at times.

If more than one person from your family wishes to see the doctor at the same time, please make sure a separate appointment is made for each family member.

To book an appointment, call 03 9835 7611 or click the "book appointment" button.

After Hours & Emergency Care

If you or a family member has any medical needs outside practice hours, please contact our nominated after-hours provider 13SICK (137 425).

For all emergencies phone ‘000’ (triple zero)

The closest hospitals to the centre are-

Box Hill Hospital

8 Arnold St, Box Hill VIC

1300 342 255

Epworth Eastern

1 Arnold St, Box Hill VIC

03 8807 7100

Epworth Richmond

89 Bridge Rd, Richmond VIC

03 9426 6666

Cabrini Health - Malvern

183 Wattletree Rd, Malvern VIC  03 9508 1222

Repeat prescriptions, test results, referrals and other paperwork

For privacy reasons test results are not given out over the telephone. Patients are required to return to the centre to discuss their results during a consultation with a doctor. An appointment is usually required for repeat prescriptions and referrals, which ensures optimal patient care and satisfies the doctors obligations. You will also need to attend the centre to obtain any referrals, repeat scripts etc. as part of a consultation with your doctor.

 

Our receptionists do not have access to your clinical information and are unable to take requests for any of these items. 

Under the Privacy Act and the Accreditation Standards, we are legally not allowed to send medical records, results, referrals, etc via email due to them not being encrypted.

 

If you have any questions, please contact the centre on 03 9835 7611 and our receptionists will try to assist you.

Language support

For patients with translation, interpretation or hearing impairment requirements, please let our reception know prior to the appointment, so we can make arrangements or advise what options we can provide you.

Our centre currently supports the following languages- English, Mandarin

Cancellations

You are free to change your appointment at any time, however; the practice has a cancellation fee policy for appointments cancelled with less than 2 hour's notice.

Should no notice be given or you do not turn up for your appointment you may be charged the FULL consultation fee.

Please provide at least 24 hours notice if you are unable to attend an appointment as all cancelled appointments without sufficient notice may incur a cancellation fee.

Confidentiality, Health Information and Privacy

It is the policy of this practice to maintain strict confidentiality and security of patients personal health information at all times, and to ensure that this information is only available to authorised members of staff. All staff members are trained in computer security. In compliance with the Commonwealth Privacy Amendment (Private Sector) Act 2000, and the Privacy Amendment Act (2014), Camberwell Medical Group has a Privacy Policy, which is available on request and which complies with the Australian Privacy Principles.

Our practice uses a computerised medical record system to record your personal information and medical information, and has engaged a dedicated IT provider to maintain our computer systems. The practice has installed a 24 hour security system to ensure the security of the premises.

This practice submits patient data to various disease specific registers (cervical, breast, and bowel screening registers) to assist with preventative health management with patient consent.

Medical records are the property of the practice. Patients have the right to access their medical records under the Privacy Act 1988 and the Health Records Act 2001 (Vic). Only written requests on the appropriate practice form for access to medical records will be accepted.

Click here to read our full Privacy Policy.

Feedback

Your comments and suggestions on our service is always welcome. If you wish to leave us feedback, ideas or changes that you feel could improve the care that we provided you please email our Manager at admin@camberwellmedicalgroup.com.au

You have the right to access safe, quality healthcare and be treated with respect. If you feel you need to make a complaint to an outside agency, you have the right to contact the Health Services Commissioner.

For more information or to fill out an online complaint form, visit hcc.vic.gov.au. You can also call 1300 582 113 between 9am and 5pm, Monday to Friday or write to them at Level 26, 570 Bourke Street  Melbourne 3000

 

Please contact our friendly medical reception staff for further information

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OPENING HOURS

Monday                     8:30AM - 6:00PM 

Tuesday                     8:30AM - 6:00PM 

Wednesday               8:30AM - 6:00PM   

Thursday                   8:30AM - 6:00PM   

Friday                         8:30AM - 6:00PM  

Saturday                    9:00AM - 1:00PM

Sunday                       CLOSED

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