Patient Information
Book Appointment
Online booking
Find a Doctor
Meet the GP team
Our Services
Care for all ages
Fees & Billing
Mixed billing information
Appointments
Camberwell Medical Group is a mixed-billing practice. Standard appointments are 15 minutes; new patients require a 30-minute appointment. If you have a complex problem or more than one concern, call reception so a longer appointment can be arranged.
Priority is given to medical emergencies and sick children. Delays can occur because doctors spend the time each patient needs. Please make a separate appointment for every family member who needs to see a doctor.
After hours & emergencies
For medical needs outside practice hours, contact the nominated after-hours provider 13SICK on 137 425.
- Box Hill Hospital: 8 Arnold Street, Box Hill · 1300 342 255
- Epworth Eastern: 1 Arnold Street, Box Hill · 03 8807 7100
- Epworth Richmond: 89 Bridge Road, Richmond · 03 9426 6666
- Cabrini Malvern: 183 Wattletree Road, Malvern · 03 9508 1222
Results, prescriptions & referrals
Patients are generally required to consult a doctor to discuss results. Results may be provided by telephone after an appropriate identity check. Repeat prescriptions, referrals and other paperwork usually require an in-person or telehealth consultation.
Receptionists cannot access clinical information or accept clinical requests. Medical records, results and referrals are not sent by ordinary email because it is not encrypted.
Language support
Tell reception before your appointment if you need translation, interpreting or hearing support. The centre currently supports English, Mandarin, Cantonese, Persian and Farsi.
Cancellations
Please give at least two hours’ notice when cancelling or rescheduling. Late cancellations or non-attendance may incur a $30 fee.
Confidentiality & records
The practice maintains strict confidentiality and limits health-information access to authorised staff. Patients may request access to their medical records in writing under applicable privacy and health-records legislation.
With consent, information may be submitted to screening registers to support preventive health management.
Feedback & complaints
Feedback and suggestions are welcome and may be sent to reception for the practice manager. Patients have the right to safe, quality and respectful healthcare.
External complaints can be directed to the Health Complaints Commissioner on 1300 582 113 or through hcc.vic.gov.au.
Contact the practice
Call reception if you need help with an appointment, form or practice process.
